Returns & Exchange Policy

At PAVL, we want you to completely adore your women's fashion selections. If you are not entirely satisfied with your boutique purchase, we are here to assist you with our straightforward return and exchange guidelines.

Please review our policy criteria below to ensure your items qualify for a return or size exchange.

1. Eligibility for Returns & Exchanges

To be eligible for a return or an exchange, your clothing items must meet the following conditions:

• Timeframe: Requests must be initiated within 7 days of receiving your order.
• Condition: Garments must be unworn, unwashed, unaltered, and free of any stains, perfumes, or makeup marks.
• Tags & Packaging: All original brand tags, labels, and protective packaging must be intact and attached.

2. Non-Returnable Items

Due to hygiene and boutique standards, certain items cannot be returned or exchanged unless they arrived damaged or defective:

• Clearance, final sale, or deeply discounted promotional items.
• Intimates, innerwear, or custom-tailored apparel.

3. The Exchange Process

If you need a different size or color variant of the same clothing piece, you can request an exchange. Exchanges are subject to product availability at our New Delhi facility. If your desired size is out of stock, store credit or a refund option will be provided.

4. Refund Policy

Once your returned item is received, inspected, and approved at our facility, your refund will be processed. The credited amount will be returned to your original payment method or issued as store credit, depending on your preference and transaction type.